Support
Need help with the patient app or your appointments? Here are our contact details and answers to the most common questions.
Contact
Legacy Wellness
You can also ask us anything in person at the clinic.
App FAQ
How do I sign in?
You can browse treatments and offers without signing in. When the app asks you to (for example, when booking or opening Appointments), enter your mobile number (Mexico +52, or US and Canada +1) and tap Send code. You will get a 6-digit code by SMS: enter it and tap Verify. No password is needed.
I didn't get the code. What should I do?
Check that the country code and number are right (tap Change number if needed) and that your phone has signal and can receive SMS. Wait a few seconds and tap Resend code; always use the latest code, because it expires after a few minutes. For security there is a limit on codes and attempts: if you reach it, wait and try again later, or contact us.
Why can't I see my appointments or aftercare?
To show your information, your account is linked to your clinic record. If your number matches the one the clinic has on file, the app will ask you to confirm your date of birth; it is used only to check that the record is yours and is not stored. If you don't see that option, the clinic can link your account at your next visit or call.
How do I book an appointment?
Tap Book, choose the service, who with (or Anyone available), the day and the time, and send your request. We hold the time while the clinic reviews your request and confirms your appointment. You can follow its status in Appointments.
How do I cancel an appointment?
In Appointments, open the appointment and tap Cancel appointment. You can cancel in the app up to 24 hours before; after that, or if your request is not confirmed yet, call or message us.
How do I turn reminders on or off?
Appointment reminders reach you on WhatsApp if you allowed it when booking. When the app offers notifications under Profile › Notifications, you can turn them on or off there; the app only asks for permission when you turn them on, and notifications never show details of your treatment.
How do I delete my account?
- Open the app and sign in.
- Go to the Profile tab.
- Tap Delete my account.
- Confirm with Delete account.
Your number and name are erased from the app account, you are signed out on all your devices, your notification tokens are deleted and your pending requests and waitlist places are cancelled. Requests that never became part of a clinical record also lose your name, number and email. This cannot be undone.
Your clinical record is kept by the clinic, because Mexican regulation NOM-004-SSA3-2012 requires it to be kept for at least 5 years. If you no longer have the app, you can request deletion of your account through the contact details on this page.
Where is the privacy notice?
You can read it at Privacy notice. In the app it is also under Profile › Privacy notice.
How do I exercise my ARCO rights?
You can ask to access, rectify or cancel your data, object to its use or revoke your consent, at the clinic or through the contact details on this page. Requirements and time limits are in the privacy notice.
The app and this site provide general information and do not replace a medical consultation. Every treatment requires a prior medical assessment. In an emergency, call 911.